Effective Date: January 15, 2025
This policy was last updated to reflect current Canadian privacy legislation and our enhanced data protection practices.
Who We Are
Ximena Silvana operates ximenasilvana.com, providing financial modeling education and consulting services across Canada. We're committed to protecting your privacy while delivering valuable educational content and services.
Our business is located at 375 Croft Dr Room 3, Windsor, ON N8N 2L9, Canada. You can reach us at +14504646783 or help@ximenasilvana.com for any privacy-related questions.
Information We Collect
We collect information that helps us provide better educational services and improve your learning experience. Here's what we gather and why:
Contact Information
Name, email address, phone number, and mailing address when you sign up for courses or request information.
Educational Background
Professional experience, current role, educational background to customize course recommendations.
Technical Information
IP address, browser type, device information, and website usage patterns for security and optimization.
Learning Progress
Course completion status, quiz results, and participation in educational activities.
How We Use Your Information
Your information helps us deliver personalized educational experiences. We use it for:
- Providing course access and tracking your educational progress
- Sending course updates, educational resources, and relevant industry insights
- Customizing content recommendations based on your interests and background
- Processing payments and managing your account securely
- Improving our website functionality and user experience
- Responding to your questions and providing customer support
- Complying with Canadian legal requirements and maintaining business records
Information Sharing
We don't sell your personal information to anyone. However, we may share information in these specific situations:
Service Providers
We work with trusted third parties who help us deliver our services - payment processors, email service providers, and educational technology platforms. These partners can only use your information for the specific services they provide to us.
Legal Requirements
If required by Canadian law or to protect our legal rights, we may disclose information to government authorities or in legal proceedings.
Business Changes
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.
Your Privacy Rights Under Canadian Law
As a Canadian business, we comply with federal and provincial privacy legislation. You have several important rights regarding your personal information:
To exercise these rights, contact us at help@ximenasilvana.com. We'll respond within 30 days and may ask you to verify your identity before processing your request.
Data Security
We take protecting your information seriously. Our security measures include:
- SSL encryption for all data transmission between your browser and our servers
- Regular security audits and vulnerability assessments
- Limited access to personal information on a need-to-know basis
- Secure servers hosted in Canadian data centers with physical security controls
- Regular staff training on privacy protection and data handling procedures
While we implement strong security measures, no system is completely immune to breaches. If a security incident affects your personal information, we'll notify you promptly and take immediate steps to minimize any potential harm.
Data Retention
We keep your information only as long as necessary to provide services and comply with legal requirements:
- Active student records: Maintained while you're enrolled and for 7 years after completion
- Course materials and progress: Stored for 3 years after your last login
- Marketing communications: Until you unsubscribe or request removal
- Technical logs: Automatically deleted after 12 months
- Financial records: Kept for 7 years as required by Canadian tax law
When information is no longer needed, we securely delete or anonymize it. You can request earlier deletion of your personal information, though we may need to retain some records for legal purposes.
Cookies and Tracking
Our website uses cookies to improve functionality and understand how visitors use our site. We use:
Essential Cookies: Required for basic website functions like login and security features. These cannot be disabled.
Analytics Cookies: Help us understand website usage patterns to improve user experience. You can opt out of these through your browser settings.
Preference Cookies: Remember your settings and choices for a better experience on return visits.
Most browsers allow you to control cookie settings. However, disabling certain cookies may affect website functionality and your ability to access course materials.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur to our practices or applicable laws. When we make important changes, we'll:
- Update the effective date at the top of this policy
- Send email notifications to active users about significant changes
- Post a notice on our website highlighting key updates
- Provide a summary of changes for easy comparison
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account or contact us to discuss your concerns.
Questions or Concerns
We're here to help with any privacy-related questions or concerns. Don't hesitate to reach out:
Email: help@ximenasilvana.com
Phone: +14504646783
Mail: Privacy Officer, Ximena Silvana
375 Croft Dr Room 3
Windsor, ON N8N 2L9, Canada
We typically respond to privacy inquiries within 3 business days and aim to resolve any issues quickly and thoroughly.